Reporting Brownouts To VECO Made Easier Via Text M
Mar. 29, 2012
Mar. 29, 2012
Reporting brownouts to VECO made easier via text message
Acknowledging the importance of customer convenience, Visayan Electric Company (VECO) has made it easier for customers to report emergency power outages.
VECO customers need no longer call a landline, and receive a busy signal when too many calls are made simultaneously. All customers have to do is simply send out a text message.
Within a minute, VECO will reply with a text message with information on the cause of the outage and restoration time. Upon receiving the ASKVECO OUTAGE text, VECO dispatches its e-crew to the customer's site to check on the cause and attend to it.
To report an outage, customers can choose any of the three ways to text:
ASKVECO(space)OUTAGE(space)VECO ACCOUNT ID. Providing an account ID, e.g.
ASKVECO OUTAGE 1234560000, will allow VECO to easily spot customers’ names and addresses.
ASKVECO(space)OUTAGE(space)VECO POLE NO. This syntax can be used when the
customer is not within the premises of his or her residence or could not retrieve an account ID. All one has to do in this case is get the nearest VECO pole number. Another structure to this syntax is ASKVECO OUTAGE V0123-1.
ASKVECO(space)OUTAGE(space)COMPLETE ADDRESS. Customers who cannot
retrieve their account ID or give the nearest VECO pole number can use this syntax. In using this syntax, a customer must text his or her complete address including: House number, name of street, name of subdivision or village, name of barangay and city. An example is ASKVECO OUTAGE #45 Sampaguita St., Happy Homes Subd., Brgy. Mabolo, Cebu City.
Send the text to 391-8326 for Smart/Talk 'n Text/Red Mobile users and 0922-999-8326 for Sun cellular and other networks. VECO strongly advises customers to save in their cellular phones the correct syntax with their account ID for easy texting and reporting.
ASKVECO OUTAGE is the second in VECO's TxtBroadcast series designed to make VECO more accessible to its customers. The utility launched the first series – ASKVECO BILL – on July 2011. Since that time, over 7,500 customers have used the ASKVECO BILL facility to get their monthly bills in advance, minimizing the surcharge for late payments and disconnection. Customers can start to inquire on their bills a day after their electric meters have been read.
VECO, co-managed by the Aboitiz and Garcia families of Cebu, reaches out to the 330,000 customers in its franchise area covering the cities of Cebu, Mandaue, Talisay and Naga, plus the towns of Liloan, Minglanilla, and San Fernando. (PR)