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As of December 12, 2016

                              VECO opens new service center in Banawa

To provide convenience to customers, the Visayan Electric Co. Inc. (VECO) opens a new service center at the ground floor of One Pavilion Mall in Banawa, Cebu City. This will operate from 9 a.m. to 7 p.m., Monday to Sunday.

The newest business center will allow VECO customers living in Guadalupe, Labangon, V. Rama and Capitol Site easy access to services, such as service applications, service requests, refund transactions and bill deposits. This also caters inquiries and complaints but it cannot accept bill payments since VECO encourages customers to pay through nearby Third Party Agents (TPAs) or authorized collection partners where it is more convenient to them.

To date, One Pavilion Mall is the fourth office of VECO, which maintains service centers at SM Consolacion, in Tabunok in Talisay City (south extension office) and at SM City Cebu North Reclamation Area in Cebu City (full service center).

 

As of October 06, 2016

                  VECO offers additional payment Centers for YOU

To further assist and reach customers' needs, VECO is happy to announce the different additional payment centers. For online transactions, www.bpiexpressonline.com, and www.metrobank.com.ph. For authorized collections partners, SM Retail, Cebuana, and Mlhuillier.


ECPAY is VECO's new collection partner, located at Robinson's outlet at Fuente and Talisay, USSC branches at Colonade Mall, Fooda Consolacion, Gaisano Country Mall, Gaisano Mandaue, Gaisano Tabunok, Labangon, Liloan and Gaisano Minglanilla, Villarica Pawnshop and e-Biz outlets.

 
As of June 13, 2012
VECO's wide array of payment centers

Geared towards the development of its customer service, VECO has now an array of payment centers. Aside from its SM and Talisay Full Service Centers, VECO has also a payment center at Piazza Elesia Talamban, Consolacion and Liloan. The power utility advises its customers to pay in facilities near them, to save on commuting expenses.

VECO customers can also pay their bills online at www.bancnetonline.com, and www.unionbankph.com; authorized collection banks, such as: Citibank One Bill, Unionbank, RCBC, Bank of Commerce, Metrobank and Banco de Oro. Added authorized collection partners are: 2GO, USSC-WesternUnion, Star Bayad Centers and CIS Bayad Centers.

CIS Bayad Centers is VECO's new collection partner, located at Robinson's outlet at Fuente and Talisay, USSC branches at Colonade Mall, Fooda Consolacion, Gaisano Country Mall, Gaisano Mandaue, Gaisano Tabunok, Labangon, Liloan and Gaisano Minglanilla, Villarica Pawnshop and e-Biz outlets.

 
As of October 4, 2010
2GO Outlets Now Accept VECO Payments

In line with its continued efforts to provide customers with greater accessibility and convenience in paying their bills,  Visayan Electric Company (VECO) and 2GO entered into an agreement for the latter to be its new collection service partner.

Beginning September 1, 2010 VECO has added 2GO outlets in Ayala, Cebu; Gaisano South; Legaspi, Cebu City; and SM City Cebu as third party agents that accept payments for VECO's electric bills. They are authorized to accept payments for both green (current) and red bills (with overdue), even after the due date indicated in the bill has expired. Collection reports are sent via file-transfer-protocol (FTP) or  e-mail daily, so customers are assured that their payments made during the day are posted on VECO’s records on the same day. VECO Bills will be machine-validated and marked by 2GO to indicate a successful payment transaction. Customers are advised to bring the actual bill to be paid out when transacting payments.
2GO-Ayala, Cebu and 2GO-Gaisano South accept payments from Monday to Sunday from 9:00 a.m. To 6:00 p.m.  Meanwhile, 2GO-Legaspi, Cebu City will receive payments for VECO bills from 8:00 a.m. to 5:30 p.m. from Monday to Saturday.  For its part, 2GO-SM City Cebu caters to VECO bill payments starting 10:00 a.m. To 6:00 p.m. from Monday-Sundays.

VECO and 2GO are sister companies under Aboitiz Equity Ventures. 2GO specializes in package and cargo transport and delivery. VECO is the 2nd largest private distribution utility in the Philippines. Jointly managed by the Aboitiz and Garcia families of Cebu (the company's majority shareholders), it has over 314,000 customers as of July. 

 
As of March 6, 2010
VECO Shifts To New Customer Care & Billing System
 
As of July 2009
 
      
 
 
 
As of June 2009