As of December 12, 2016
VECO opens new service center in Banawa
To provide convenience to customers, the Visayan Electric Co. Inc. (VECO) opens a new service center at the ground floor of One Pavilion Mall in Banawa, Cebu City. This will operate from 9 a.m. to 7 p.m., Monday to Sunday.
The newest business center will allow VECO customers living in Guadalupe, Labangon, V. Rama and Capitol Site easy access to services, such as service applications, service requests, refund transactions and bill deposits. This also caters inquiries and complaints but it cannot accept bill payments since VECO encourages customers to pay through nearby Third Party Agents (TPAs) or authorized collection partners where it is more convenient to them.
To date, One Pavilion Mall is the fourth office of VECO, which maintains service centers at SM Consolacion, in Tabunok in Talisay City (south extension office) and at SM City Cebu North Reclamation Area in Cebu City (full service center).
As of October 06, 2016
VECO offers additional payment Centers for YOU
To further assist and reach customers' needs, VECO is happy to announce the different additional payment centers. For online transactions, www.bpiexpressonline.com, and www.metrobank.com.ph. For authorized collections partners, SM Retail, Cebuana, and Mlhuillier.
|As of June 13, 2012 |
VECO's wide array of payment centers
Geared towards the development of its customer service, VECO has now an array of payment centers. Aside from its SM and Talisay Full Service Centers, VECO has also a payment center at Piazza Elesia Talamban, Consolacion and Liloan. The power utility advises its customers to pay in facilities near them, to save on commuting expenses.
|As of October 4, 2010|
2GO Outlets Now Accept VECO Payments
In line with its continued efforts to provide customers with greater accessibility and convenience in paying their bills, Visayan Electric Company (VECO) and 2GO entered into an agreement for the latter to be its new collection service partner.
Beginning September 1, 2010 VECO has added 2GO outlets in Ayala, Cebu; Gaisano South; Legaspi, Cebu City; and SM City Cebu as third party agents that accept payments for VECO's electric bills. They are authorized to accept payments for both green (current) and red bills (with overdue), even after the due date indicated in the bill has expired. Collection reports are sent via file-transfer-protocol (FTP) or e-mail daily, so customers are assured that their payments made during the day are posted on VECO’s records on the same day. VECO Bills will be machine-validated and marked by 2GO to indicate a successful payment transaction. Customers are advised to bring the actual bill to be paid out when transacting payments.
2GO-Ayala, Cebu and 2GO-Gaisano South accept payments from Monday to Sunday from 9:00 a.m. To 6:00 p.m. Meanwhile, 2GO-Legaspi, Cebu City will receive payments for VECO bills from 8:00 a.m. to 5:30 p.m. from Monday to Saturday. For its part, 2GO-SM City Cebu caters to VECO bill payments starting 10:00 a.m. To 6:00 p.m. from Monday-Sundays.
VECO and 2GO are sister companies under Aboitiz Equity Ventures. 2GO specializes in package and cargo transport and delivery. VECO is the 2nd largest private distribution utility in the Philippines. Jointly managed by the Aboitiz and Garcia families of Cebu (the company's majority shareholders), it has over 314,000 customers as of July.
|As of March 6, 2010 |
VECO Shifts To New Customer Care & Billing System
|As of July 2009 |
Increase in transmission charge
On June 2009, the bill from National Grid Corporation of the Philippines (NGCP) has increased due to the increase in the ancillary services.
These services are essential in maintaining power quality, reliability and security of the Philippine grid. An average of 0.0531 pesos per kwh (p/kWh) have increased in June 2009 compared to May 2009 transmission charge.
To wit, the transmission charge of street light customers in June 2009 is 0.1927 pesos per kWh from 0.1789 p/kWh in May 2009. Residential customers are billed with 0.6544 p/kWh in June from 0.6086 p/kWh in May. 0.6938p/kWh for General Service customers for the month of June from 0.6431 p/kWh in May. General Power customers are billed with 0.7287p/kWh in June from a 0.6745 p/kWh in May. Bulk power, Wholesale power and Special wholesale power customers are billed with 221.27p/kW, 273.70p/kW and 319.22 p/kW respectively for the month of June from a 204.61p/kW, 254.92p/kW and 293.28 p/kW respectively for the month of May.
In accordance with the guidelines set by ERC on the adjustments of transmission rates, VECO shall recover allowable transmission cost from the customers in an efficient and timely manner. The transmission charge on the customer bill is dependent on the transmission cost billed by NGCP to VECO. Any increase or decrease in the NGCP bill would likewise increase or decrease the transmission charge of VECO’s customer.
Beware of fake VECO bills
Reports have reached VECO of fake billing statement/s being used by unscrupulous persons. In this regard, we would like to inform the general public to be extra careful when someone uses a VECO bill for purposes like proof of billing.
For its part, VECO accommodates verification of accounts especially to determine whether it is existent or not. For your protection, please call 230-VECO (8326) and provide our Call Center Service Representative the Account Number found on the upper left corner of the bill.
|As of June 2009|
Interest of bill deposit
This month (June 2009), VECO is crediting the interest earned on the customers’ Bill Deposit for January to December 2008. The interest is either added to the individual customer’s Bill Deposit to correspond with their average monthly bill for the year 2008 or deducted to the bill this month. This is pursuant to the rules and regulations by the Energy Regulatory Commission (ERC) on the Distribution Services and Open Access Rules (DSOAR) and the Magna Carta for Residential Consumers.